/* ==========================================================
   Portal Gobernación del Estado Monagas
   Diseño público V2 - moderno institucional
   ========================================================== */
:root{
  --azul-claro:#74c1eb;
  --azul:#1378b9;
  --azul-oscuro:#0b4f7d;
  --azul-noche:#071827;
  --gris:#d3e4ed;
  --gris-2:#edf4f8;
  --fondo:#f6f9fc;
  --panel:#ffffff;
  --texto:#111827;
  --texto-suave:#5f6c7b;
  --linea:#e3edf3;
  --verde:#168a4a;
  --ambar:#b86b00;
  --rojo:#c83d3d;
  --gradiente:linear-gradient(135deg,#74c1eb 0%,#1378b9 100%);
  --gradiente-dark:linear-gradient(135deg,#1378b9 0%,#0b4f7d 100%);
  --gradiente-soft:linear-gradient(135deg,rgba(116,193,235,.20),rgba(19,120,185,.08));
  --sombra-sm:0 8px 22px rgba(15,35,55,.07);
  --sombra:0 18px 52px rgba(15,35,55,.11);
  --sombra-lg:0 30px 90px rgba(19,120,185,.20);
  --radio-xs:10px;
  --radio-sm:14px;
  --radio:22px;
  --radio-lg:32px;
  --max:1240px;
}

*{box-sizing:border-box;margin:0;padding:0}
html{scroll-behavior:smooth}
body{
  font-kerning:normal;
  text-rendering:optimizeLegibility;
  min-height:100vh;
  font-family:Poppins,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;
  color:var(--texto);
  background:
    radial-gradient(circle at 0 6%,rgba(116,193,235,.22),transparent 30rem),
    radial-gradient(circle at 100% 0,rgba(19,120,185,.13),transparent 32rem),
    linear-gradient(180deg,#fff 0%,var(--fondo) 42%,#fff 100%);
  line-height:1.65;
  overflow-x:hidden;
}
body.contraste{
  --fondo:#07111b;
  --panel:#0d1a26;
  --texto:#f7fbff;
  --texto-suave:#cbd8e2;
  --linea:rgba(116,193,235,.32);
  --gris-2:rgba(255,255,255,.05);
  background:#07111b;
}
a{color:inherit;text-decoration:none}
img{max-width:100%;display:block}
button,input,select,textarea{font:inherit}
.container{max-width:var(--max);margin:0 auto;padding:0 24px}

/* ---------- Topbar ---------- */
.topbar{
  position:sticky;
  top:0;
  z-index:100;
  background:rgba(255,255,255,.88);
  border-bottom:1px solid rgba(211,228,237,.75);
  backdrop-filter:blur(18px);
}
body.contraste .topbar{background:rgba(7,17,27,.90)}
.topbar-inner{
  min-height:42px;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:16px;
  font-size:.78rem;
  font-weight:650;
  color:var(--texto-suave);
}
.topbar-left,.topbar-right{display:flex;gap:16px;align-items:center;flex-wrap:wrap}
.topbar i{color:var(--azul)}
.top-link{
  border:0;
  background:transparent;
  color:var(--texto-suave);
  font-weight:800;
  cursor:pointer;
  padding:4px 0;
}
.top-link:hover{color:var(--azul)}

/* ---------- Header / nav ---------- */
.header{
  position:sticky;
  top:42px;
  z-index:90;
  background:rgba(255,255,255,.92);
  border-bottom:1px solid rgba(211,228,237,.80);
  backdrop-filter:blur(18px);
}
body.contraste .header{background:rgba(7,17,27,.92)}
.header-inner{
  height:92px;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:18px;
}
.brand{display:flex;align-items:center;min-width:240px}
.brand img{
  width:230px;
  max-height:74px;
  object-fit:contain;
  background:transparent;
  border:0;
  border-radius:0;
  padding:0;
  box-shadow:none;
}
.nav{
  display:flex;
  align-items:center;
  justify-content:center;
  gap:4px;
  list-style:none;
}
.nav-link{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  min-height:42px;
  padding:10px 13px;
  border-radius:999px;
  color:var(--texto);
  font-size:.84rem;
  font-weight:800;
  line-height:1;
  white-space:nowrap;
  transition:background .22s ease,color .22s ease,box-shadow .22s ease,transform .22s ease;
}
.nav-link:hover,
.nav-link.active{
  background:var(--gradiente);
  color:#fff;
  box-shadow:0 12px 28px rgba(19,120,185,.22);
  transform:translateY(-1px);
}
.header-actions{display:flex;align-items:center;gap:10px}

/* ---------- Buttons ---------- */
.btn{
  border:0;
  min-height:44px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  gap:9px;
  padding:12px 18px;
  border-radius:999px;
  font-weight:850;
  font-size:.9rem;
  line-height:1;
  cursor:pointer;
  transition:transform .22s ease,box-shadow .22s ease,background .22s ease,border-color .22s ease;
  text-align:center;
  white-space:nowrap;
}
.btn:hover{transform:translateY(-2px)}
.btn-primary{
  background:var(--gradiente);
  color:#fff;
  box-shadow:0 16px 34px rgba(19,120,185,.25);
}
.btn-primary:hover{box-shadow:0 22px 48px rgba(19,120,185,.32)}
.btn-light{
  background:#fff;
  color:var(--azul);
  border:1px solid var(--linea);
  box-shadow:var(--sombra-sm);
}
body.contraste .btn-light{background:var(--panel)}
.btn-light:hover{border-color:rgba(116,193,235,.85);box-shadow:var(--sombra)}
.btn-soft{
  background:rgba(116,193,235,.15);
  color:var(--azul);
  border:1px solid rgba(116,193,235,.35);
}
.hamb{display:none;width:44px;height:44px;padding:0}

/* ---------- Hero ---------- */
.hero{position:relative;padding:64px 0 82px}
.hero-grid{
  display:grid;
  grid-template-columns:1.04fr .96fr;
  gap:40px;
  align-items:center;
}
.eyebrow{
  display:inline-flex;
  align-items:center;
  gap:10px;
  margin-bottom:16px;
  color:var(--azul);
  font-size:.78rem;
  font-weight:900;
  letter-spacing:.13em;
  text-transform:uppercase;
}
.eyebrow::before{
  content:"";
  width:16px;
  height:16px;
  border-radius:50%;
  background:var(--gradiente);
}
h1{
  margin-bottom:22px;
  font-size:clamp(2.75rem,5.6vw,5.7rem);
  line-height:.96;
  font-weight:700;
  letter-spacing:-.035em;
}
.blue-text{
  background:var(--gradiente);
  -webkit-background-clip:text;
  background-clip:text;
  color:transparent;
}
.hero-copy{
  max-width:680px;
  margin-bottom:26px;
  color:var(--texto-suave);
  font-size:1.06rem;
}
.hero-actions{display:flex;gap:12px;flex-wrap:wrap;margin:24px 0}
.hero-metrics{
  display:grid;
  grid-template-columns:repeat(3,minmax(0,1fr));
  gap:12px;
  max-width:640px;
}
.metric-card{
  background:rgba(255,255,255,.86);
  border:1px solid rgba(211,228,237,.85);
  border-radius:22px;
  padding:16px;
  box-shadow:var(--sombra-sm);
}
body.contraste .metric-card{background:var(--panel)}
.metric-card strong{
  display:block;
  color:var(--azul);
  font-size:1.65rem;
  font-weight:900;
  line-height:1;
}
.metric-card span{
  display:block;
  margin-top:7px;
  color:var(--texto-suave);
  font-size:.78rem;
  font-weight:750;
}
.hero-media{
  position:relative;
  min-height:520px;
  border-radius:42px;
  overflow:hidden;
  background:#d3e4ed;
  box-shadow:var(--sombra-lg);
}
.hero-photo{
  position:absolute;
  inset:0;
  background:
    linear-gradient(90deg,rgba(7,24,39,.34),rgba(7,24,39,.02) 48%,rgba(19,120,185,.12)),
    url("../img/placeholders/hero.svg") center/cover;
}
.hero-overlay-card{
  position:absolute;
  left:28px;
  right:28px;
  bottom:28px;
  background:rgba(255,255,255,.90);
  backdrop-filter:blur(16px);
  border:1px solid rgba(255,255,255,.80);
  border-radius:28px;
  padding:22px;
  box-shadow:0 18px 48px rgba(0,0,0,.16);
}
body.contraste .hero-overlay-card{background:rgba(13,26,38,.88)}
.overlay-title{
  margin-bottom:8px;
  font-size:1.35rem;
  font-weight:900;
  letter-spacing:-.04em;
}
.photo-badge{
  position:absolute;
  top:26px;
  right:26px;
  background:var(--gradiente);
  color:#fff;
  border-radius:999px;
  padding:12px 16px;
  font-size:.84rem;
  font-weight:900;
  box-shadow:0 18px 36px rgba(0,0,0,.18);
}

/* ---------- Layout sections ---------- */
section{padding:78px 0}
.soft{
  background:rgba(211,228,237,.28);
  border-top:1px solid rgba(211,228,237,.70);
  border-bottom:1px solid rgba(211,228,237,.70);
}
body.contraste .soft{background:rgba(255,255,255,.035)}
.section-head{
  display:flex;
  align-items:flex-end;
  justify-content:space-between;
  gap:24px;
  margin-bottom:32px;
}
.kicker{
  margin-bottom:8px;
  color:var(--azul);
  font-size:.78rem;
  font-weight:900;
  letter-spacing:.13em;
  text-transform:uppercase;
}
h2{
  margin-bottom:12px;
  font-size:clamp(2rem,3.2vw,3.2rem);
  line-height:1.05;
  font-weight:700;
  letter-spacing:-.03em;
}
h3{font-weight:700;letter-spacing:-.02em}
.section-head p{max-width:580px;color:var(--texto-suave)}
.grid-5{display:grid;grid-template-columns:repeat(5,1fr);gap:18px}
.grid-4{display:grid;grid-template-columns:repeat(4,1fr);gap:18px}
.grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:20px}
.grid-2{display:grid;grid-template-columns:repeat(2,1fr);gap:22px}
.detail-grid{display:grid;grid-template-columns:1fr .42fr;gap:24px}

/* ---------- Cards ---------- */
.card{
  position:relative;
  overflow:hidden;
  background:var(--panel);
  border:1px solid var(--linea);
  border-radius:var(--radio);
  padding:22px;
  box-shadow:var(--sombra);
  transition:transform .24s ease,box-shadow .24s ease,border-color .24s ease;
}
.card:hover{
  transform:translateY(-5px);
  border-color:rgba(116,193,235,.75);
  box-shadow:var(--sombra-lg);
}
.icon{
  width:58px;
  height:58px;
  display:grid;
  place-items:center;
  margin-bottom:16px;
  border-radius:20px;
  background:var(--gradiente);
  color:#fff;
  font-size:1.45rem;
  box-shadow:0 16px 32px rgba(19,120,185,.22);
}
.card h3{margin-bottom:8px;font-size:1.05rem}
.card p{margin-bottom:14px;color:var(--texto-suave);font-size:.9rem}
.card-link{
  display:inline-flex;
  align-items:center;
  gap:8px;
  margin-top:6px;
  color:var(--azul);
  font-size:.84rem;
  font-weight:900;
}
.card-link:hover{text-decoration:underline}

/* ---------- Status / tags ---------- */
.status{
  display:inline-flex;
  align-items:center;
  gap:7px;
  border-radius:999px;
  padding:7px 10px;
  font-size:.72rem;
  font-weight:900;
}
.status::before{
  content:"";
  width:8px;
  height:8px;
  border-radius:50%;
  background:currentColor;
}
.operational,.published,.approved{background:#e7f8ef;color:#137b41}
.maintenance,.pending{background:#fff4d8;color:#a66b00}
.soon,.draft,.new{background:#edf6ff;color:#1378b9}
.review{background:#f4ecff;color:#6d43b5}
.answered{background:#e7f8ef;color:#137b41}
.closed{background:#eeeeee;color:#555}
.tag-list{display:flex;flex-wrap:wrap;gap:8px;margin:14px 0}
.tag{
  display:inline-flex;
  align-items:center;
  border-radius:999px;
  padding:7px 10px;
  background:rgba(116,193,235,.15);
  border:1px solid rgba(116,193,235,.32);
  color:var(--azul);
  font-size:.74rem;
  font-weight:850;
}

/* ---------- Pages ---------- */
.page-hero{padding:64px 0 34px}
.page-box{
  background:var(--gradiente-soft);
  border:1px solid var(--linea);
  border-radius:var(--radio-lg);
  padding:38px;
  box-shadow:var(--sombra);
}
.breadcrumb{
  margin-bottom:10px;
  color:var(--azul);
  font-size:.8rem;
  font-weight:900;
}
.info-list{display:grid;gap:12px}
.info-item{
  background:var(--panel);
  border:1px solid var(--linea);
  border-radius:18px;
  padding:16px;
  box-shadow:var(--sombra-sm);
}
.info-item strong{display:block;color:var(--azul)}
.img-card{
  overflow:hidden;
  border-radius:var(--radio);
  background:var(--panel);
  border:1px solid var(--linea);
  box-shadow:var(--sombra);
}
.img-card img{
  width:100%;
  height:270px;
  object-fit:contain;
  padding:18px;
  background:#fff;
}

/* ---------- Media blocks ---------- */
.project-img,.news-img{
  height:168px;
  margin:-22px -22px 18px;
  background-size:cover;
  background-position:center;
}
.project-body,.news-body{padding:0}
.progress{
  height:10px;
  margin:14px 0 8px;
  background:var(--linea);
  border-radius:999px;
  overflow:hidden;
}
.progress span{display:block;height:100%;background:var(--gradiente)}
.meta-line{display:flex;justify-content:space-between;color:var(--texto-suave);font-size:.78rem;font-weight:800}

/* ---------- Forms ---------- */
.form{
  display:grid;
  grid-template-columns:repeat(2,1fr);
  gap:14px;
  background:var(--panel);
  border:1px solid var(--linea);
  border-radius:var(--radio-lg);
  padding:24px;
  box-shadow:var(--sombra);
}
.form label{
  display:grid;
  gap:7px;
  color:var(--texto);
  font-size:.84rem;
  font-weight:850;
}
.form input,.form select,.form textarea{
  width:100%;
  min-height:46px;
  border:1px solid var(--linea);
  border-radius:16px;
  padding:12px 14px;
  background:#fff;
  color:#111827;
  outline:none;
  transition:border-color .2s ease,box-shadow .2s ease;
}
.form input:focus,.form select:focus,.form textarea:focus{
  border-color:var(--azul-claro);
  box-shadow:0 0 0 4px rgba(116,193,235,.20);
}
.form textarea{min-height:125px;resize:vertical}
.full{grid-column:1/-1}

/* ---------- Tables ---------- */
.table-wrap{
  overflow:auto;
  border:1px solid var(--linea);
  border-radius:22px;
  background:var(--panel);
  box-shadow:var(--sombra);
}
table{width:100%;border-collapse:collapse;min-width:680px;background:var(--panel)}
th,td{
  padding:14px 16px;
  border-bottom:1px solid var(--linea);
  text-align:left;
  font-size:.9rem;
}
th{
  background:#edf6ff;
  color:var(--azul);
  font-weight:900;
}
body.contraste th{background:rgba(116,193,235,.12)}
tr:last-child td{border-bottom:0}

/* ---------- Search modal ---------- */
.search-modal{
  position:fixed;
  inset:0;
  z-index:999;
  display:none;
  align-items:flex-start;
  justify-content:center;
  padding:8vh 20px;
  background:rgba(4,14,23,.55);
  backdrop-filter:blur(8px);
}
.search-modal.open{display:flex}
.search-panel{
  width:min(780px,100%);
  background:var(--panel);
  border:1px solid var(--linea);
  border-radius:32px;
  padding:24px;
  box-shadow:0 30px 90px rgba(0,0,0,.30);
}
.search-row{display:flex;gap:10px}
.search-row input{
  flex:1;
  border:1px solid var(--linea);
  border-radius:18px;
  padding:14px 16px;
  background:#fff;
  color:#111827;
}

/* ---------- Chat ---------- */
.chat{position:fixed;right:24px;bottom:24px;z-index:120}
.chat-window{
  position:absolute;
  right:0;
  bottom:78px;
  width:360px;
  max-width:calc(100vw - 38px);
  height:478px;
  display:none;
  overflow:hidden;
  background:#0d1a26;
  color:#fff;
  border:1px solid rgba(255,255,255,.12);
  border-radius:28px;
  box-shadow:0 28px 80px rgba(0,0,0,.36);
}
.chat-window.open{display:flex;flex-direction:column}
.chat-head{background:var(--gradiente);padding:15px 18px;font-weight:900}
.chat-body{flex:1;display:flex;flex-direction:column;gap:10px;overflow:auto;padding:16px}
.bubble{max-width:84%;padding:10px 12px;border-radius:18px;font-size:.86rem}
.bubble.bot{align-self:flex-start;background:rgba(255,255,255,.11)}
.bubble.user{align-self:flex-end;background:var(--gradiente)}
.chat-form{display:flex;gap:8px;padding:12px;background:rgba(0,0,0,.22)}
.chat-form input{
  flex:1;
  border:1px solid rgba(255,255,255,.14);
  background:rgba(255,255,255,.08);
  border-radius:999px;
  padding:11px 13px;
  color:#fff;
}
.chat-form button,.chat-btn{
  border:0;
  border-radius:50%;
  background:var(--gradiente);
  color:#fff;
}
.chat-form button{width:42px;height:42px}
.chat-btn{
  width:64px;
  height:64px;
  font-size:1.45rem;
  box-shadow:0 18px 42px rgba(19,120,185,.35);
  cursor:pointer;
}

/* ---------- Footer ---------- */
footer{background:#05080c;color:#c8d4dd;padding:54px 0 22px}
.footer-grid{display:grid;grid-template-columns:1.25fr repeat(3,1fr);gap:28px}
.footer-logo{
  width:230px;
  margin-bottom:14px;
  background:transparent;
  border-radius:0;
  padding:0;
  filter:drop-shadow(0 6px 14px rgba(0,0,0,.18));
}
footer h4{color:#fff;margin-bottom:14px}
footer a{display:block;color:#a7b8c4;font-size:.88rem;font-weight:700;margin:9px 0}
footer a:hover{color:#fff}
.footer-bottom{
  margin-top:30px;
  padding-top:20px;
  border-top:1px solid rgba(255,255,255,.12);
  color:#8fa0ad;
  font-size:.82rem;
}

/* ---------- Responsive ---------- */
@media(max-width:1120px){
  .nav{
    position:absolute;
    left:20px;
    right:20px;
    top:92px;
    display:none;
    flex-direction:column;
    align-items:stretch;
    padding:14px;
    background:var(--panel);
    border:1px solid var(--linea);
    border-radius:24px;
    box-shadow:var(--sombra);
  }
  .nav.open{display:flex}
  .nav-link{width:100%;justify-content:center}
  .hamb{display:inline-flex}
  .hero-grid,.detail-grid{grid-template-columns:1fr}
  .grid-5{grid-template-columns:repeat(3,1fr)}
  .grid-4,.grid-3,.grid-2{grid-template-columns:repeat(2,1fr)}
  .footer-grid{grid-template-columns:1fr 1fr}
}
@media(max-width:720px){
  .container{padding:0 16px}
  .topbar-inner{justify-content:center}
  .topbar-left span:nth-child(2),.topbar-right a{display:none}
  .header{top:0}
  .header-inner{height:76px}
  .brand{min-width:0}
  .brand img{width:176px}
  .header-actions .btn-primary{display:none}
  .hero{padding-top:40px}
  .hero-media{min-height:390px;border-radius:32px}
  .hero-metrics,.grid-5,.grid-4,.grid-3,.grid-2,.footer-grid{grid-template-columns:1fr}
  .section-head{display:block}
  .section-head p{margin-top:10px}
  .form{grid-template-columns:1fr}
  .search-row{display:grid}
}

/* ---------- Accesibilidad, responsive y chatbot actualizado ---------- */
.skip-link{
  position:absolute;
  left:16px;
  top:-80px;
  z-index:2000;
  padding:10px 14px;
  border-radius:999px;
  background:#fff;
  color:var(--azul);
  box-shadow:var(--sombra);
  font-weight:900;
}
.skip-link:focus{top:14px}
.sr-only{
  position:absolute!important;
  width:1px!important;
  height:1px!important;
  padding:0!important;
  margin:-1px!important;
  overflow:hidden!important;
  clip:rect(0,0,0,0)!important;
  white-space:nowrap!important;
  border:0!important;
}
.modal-title-row{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:16px}
.nav-link i{display:none}
.form input:focus-visible,.form select:focus-visible,.form textarea:focus-visible,.btn:focus-visible,.nav-link:focus-visible,.top-link:focus-visible,.chat-btn:focus-visible,.chat-suggestion:focus-visible{
  outline:3px solid rgba(19,120,185,.35);
  outline-offset:3px;
}
.chat-window{
  width:390px;
  height:540px;
  background:linear-gradient(180deg,#0d1a26,#071827);
}
.chat-head{
  display:flex;
  align-items:center;
  gap:12px;
  padding:14px 16px;
}
.chat-head img{
  width:48px;
  height:48px;
  object-fit:cover;
  object-position:center;
  border-radius:50%;
  border:3px solid rgba(255,255,255,.75);
  background:#fff;
}
.chat-head strong{display:block;line-height:1;font-size:.98rem}
.chat-head span{display:block;margin-top:4px;color:rgba(255,255,255,.86);font-size:.72rem;font-weight:700;line-height:1.2}
.bubble{line-height:1.45}
.bubble-link{color:#fff;font-weight:900;text-decoration:underline;text-underline-offset:3px}
.chat-suggestions{
  display:flex;
  flex-wrap:wrap;
  gap:8px;
  padding:0 12px 10px;
  background:rgba(0,0,0,.22);
}
.chat-suggestion{
  border:1px solid rgba(255,255,255,.14);
  background:rgba(255,255,255,.08);
  color:#fff;
  border-radius:999px;
  padding:7px 10px;
  font-size:.72rem;
  font-weight:850;
  cursor:pointer;
}
.chat-suggestion:hover{background:rgba(255,255,255,.16)}
.chat-btn{
  overflow:hidden;
  display:grid;
  place-items:center;
  padding:0;
  border:4px solid #fff;
}
.chat-btn img{width:100%;height:100%;object-fit:cover;object-position:center}
.support-hero-card{
  position:relative;
  overflow:hidden;
  display:grid;
  grid-template-columns:1fr 260px;
  gap:28px;
  align-items:center;
}
.support-robot{
  border-radius:34px;
  overflow:hidden;
  box-shadow:var(--sombra-lg);
  background:#74c1eb;
}
.support-robot img{width:100%;height:280px;object-fit:cover;object-position:center}
.service-list{display:grid;gap:12px}
.service-item{
  display:flex;
  gap:14px;
  align-items:flex-start;
  padding:15px;
  border:1px solid var(--linea);
  border-radius:20px;
  background:var(--panel);
  box-shadow:var(--sombra-sm);
}
.service-item i{color:var(--azul);font-size:1.2rem;margin-top:2px}
.help-note{
  padding:14px 16px;
  border-radius:18px;
  background:rgba(116,193,235,.14);
  border:1px solid rgba(116,193,235,.30);
  color:var(--texto-suave);
  font-weight:700;
}
.alert-success{
  padding:16px;
  margin-bottom:18px;
  border-radius:18px;
  background:#e7f8ef;
  color:#137b41;
  font-weight:800;
}
.alert-error{
  padding:16px;
  margin-bottom:18px;
  border-radius:18px;
  background:#fff1f1;
  color:#a33;
  font-weight:800;
}
@media(max-width:1120px){
  .nav{max-height:calc(100vh - 126px);overflow:auto}
  .nav-link i{display:inline-flex}
}
@media(max-width:900px){
  .support-hero-card{grid-template-columns:1fr}
  .support-robot{max-width:320px}
}
@media(max-width:720px){
  .topbar{position:relative}
  .topbar-right{justify-content:center}
  .topbar-right a:first-child{display:inline-flex}
  .header{top:0}
  .nav{left:12px;right:12px;top:76px}
  .nav-link{justify-content:flex-start;gap:10px;padding:13px 16px;border-radius:16px}
  .chat{right:14px;bottom:14px}
  .chat-window{right:-2px;bottom:74px;width:calc(100vw - 24px);height:min(560px,calc(100vh - 118px));border-radius:24px}
  .chat-btn{width:58px;height:58px}
  .modal-title-row{align-items:flex-start;flex-direction:column}
}
@media(prefers-reduced-motion:reduce){
  *,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}
}
.mini-title{display:flex;align-items:center;gap:10px;margin-bottom:10px;color:var(--azul);font-weight:900}

/* ---------- Corrección final: chatbot compacto, funcional y sin botón de salto ---------- */
.skip-link{display:none!important}
.chat{
  position:fixed;
  right:22px;
  bottom:22px;
  z-index:1200;
}
.chat-window{
  position:absolute;
  right:0;
  bottom:96px;
  width:390px;
  max-width:calc(100vw - 28px);
  height:540px;
  max-height:calc(100vh - 126px);
  display:none;
  flex-direction:column;
  overflow:hidden;
  background:linear-gradient(180deg,#0d1a26 0%,#071827 100%);
  color:#fff;
  border:1px solid rgba(255,255,255,.14);
  border-radius:28px;
  box-shadow:0 30px 88px rgba(0,0,0,.38);
}
.chat-window.open{display:flex}
.chat-head{
  display:grid;
  grid-template-columns:48px 1fr 38px;
  align-items:center;
  gap:12px;
  padding:14px 16px;
  background:var(--gradiente);
}
.chat-head img{
  width:44px;
  height:56px;
  object-fit:contain;
  object-position:center;
  border-radius:0;
  border:0;
  background:transparent;
  filter:drop-shadow(0 4px 8px rgba(0,0,0,.18));
}
.chat-head strong{display:block;line-height:1.05;font-size:1rem;font-weight:950}
.chat-head span{display:block;margin-top:4px;color:rgba(255,255,255,.88);font-size:.72rem;font-weight:750;line-height:1.2}
.chat-close{
  width:36px;
  height:36px;
  display:grid;
  place-items:center;
  border:1px solid rgba(255,255,255,.28);
  border-radius:50%;
  background:rgba(255,255,255,.14);
  color:#fff;
  cursor:pointer;
}
.chat-close:hover{background:rgba(255,255,255,.24)}
.chat-body{
  flex:1;
  display:flex;
  flex-direction:column;
  gap:10px;
  overflow:auto;
  padding:16px;
  scroll-behavior:smooth;
}
.bubble{
  max-width:88%;
  padding:11px 13px;
  border-radius:18px;
  font-size:.88rem;
  line-height:1.45;
  word-wrap:break-word;
}
.bubble.bot{align-self:flex-start;background:rgba(255,255,255,.11);border-bottom-left-radius:6px}
.bubble.user{align-self:flex-end;background:var(--gradiente);border-bottom-right-radius:6px}
.chat-typing{font-style:italic;opacity:.8}
.bubble-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.bubble-link{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  padding:8px 11px;
  border-radius:999px;
  background:rgba(255,255,255,.16);
  color:#fff;
  font-weight:900;
  text-decoration:none;
}
.bubble-link:hover{background:rgba(255,255,255,.25);color:#fff}
.chat-suggestions{
  display:flex;
  flex-wrap:wrap;
  gap:8px;
  padding:0 12px 10px;
  background:rgba(0,0,0,.22);
}
.chat-suggestion{
  border:1px solid rgba(255,255,255,.16);
  background:rgba(255,255,255,.08);
  color:#fff;
  border-radius:999px;
  padding:8px 10px;
  font-size:.74rem;
  font-weight:850;
  cursor:pointer;
}
.chat-suggestion:hover{background:rgba(255,255,255,.16)}
.chat-form{display:flex;gap:8px;padding:12px;background:rgba(0,0,0,.25)}
.chat-form input{
  flex:1;
  min-width:0;
  border:1px solid rgba(255,255,255,.15);
  background:rgba(255,255,255,.08);
  border-radius:999px;
  padding:12px 14px;
  color:#fff;
}
.chat-form input::placeholder{color:rgba(255,255,255,.65)}
.chat-form button{
  flex:0 0 42px;
  width:42px;
  height:42px;
  border:0;
  border-radius:50%;
  background:var(--gradiente);
  color:#fff;
  cursor:pointer;
}
.chat-btn{
  width:76px;
  height:92px;
  display:grid;
  place-items:center;
  overflow:visible;
  padding:0;
  border:0;
  border-radius:24px;
  background:rgba(255,255,255,.92);
  color:#fff;
  box-shadow:0 18px 44px rgba(19,120,185,.32);
  cursor:pointer;
}
.chat-btn::after{
  content:'Soporte';
  position:absolute;
  right:0;
  bottom:-9px;
  padding:4px 9px;
  border-radius:999px;
  background:var(--azul);
  color:#fff;
  font-size:.68rem;
  font-weight:900;
  box-shadow:0 8px 18px rgba(0,0,0,.18);
}
.chat-btn img{
  width:62px;
  height:82px;
  object-fit:contain;
  object-position:center;
  border-radius:0;
  background:transparent;
  filter:drop-shadow(0 5px 8px rgba(0,0,0,.18));
}
.chat-btn:hover{transform:translateY(-2px)}
.chat-btn:focus-visible,.chat-close:focus-visible,.chat-form button:focus-visible,.chat-suggestion:focus-visible{
  outline:3px solid rgba(19,120,185,.38);
  outline-offset:3px;
}
.support-robot{
  display:grid;
  place-items:center;
  min-height:260px;
  border-radius:34px;
  overflow:hidden;
  box-shadow:var(--sombra-lg);
  background:linear-gradient(180deg,#9ad8f5,#53aee0);
}
.support-robot img{
  width:min(170px,70%);
  height:auto;
  max-height:240px;
  object-fit:contain;
  object-position:center;
  filter:drop-shadow(0 12px 18px rgba(0,0,0,.18));
}
@media(max-width:720px){
  .chat{right:14px;bottom:14px}
  .chat-window{
    right:-2px;
    bottom:96px;
    width:calc(100vw - 24px);
    height:min(560px,calc(100vh - 126px));
    border-radius:24px;
  }
  .chat-btn{width:68px;height:84px;border-radius:22px}
  .chat-btn img{width:56px;height:74px}
  .chat-btn::after{font-size:.64rem;bottom:-8px}
}


/* ===== Ajuste final 2026-06-02: chatbot institucional funcional ===== */
#chatAssistant{position:fixed;right:18px;bottom:18px;z-index:5000}
#chatAssistant .chat-window{display:none}
#chatAssistant.open .chat-window, #chatWindow.open{display:flex}
#chatAssistant .chat-btn{position:relative;width:64px;height:72px;border-radius:20px;background:#ffffff;box-shadow:0 12px 30px rgba(0,0,0,.22);border:1px solid rgba(19,120,185,.12);display:flex;align-items:center;justify-content:center}
#chatAssistant .chat-btn img{width:42px;height:56px;display:block;object-fit:contain}
#chatAssistant .chat-btn::after{content:'Asistente';position:absolute;right:-4px;bottom:-11px;padding:4px 8px;border-radius:999px;background:#1378b9;color:#fff;font-size:11px;font-weight:800;line-height:1;letter-spacing:.01em}
#chatAssistant .chat-window{position:absolute;right:0;bottom:86px;width:360px;max-width:calc(100vw - 24px);height:520px;max-height:calc(100vh - 110px);border-radius:24px;background:linear-gradient(180deg,#0d1a26 0%,#0a2235 100%);border:1px solid rgba(255,255,255,.14);overflow:hidden;box-shadow:0 26px 80px rgba(0,0,0,.35)}
#chatAssistant .chat-head{display:grid;grid-template-columns:40px 1fr 32px;gap:10px;align-items:center;padding:14px;background:linear-gradient(135deg,#1595d3,#0e6ca7)}
#chatAssistant .chat-head img{width:34px;height:44px;object-fit:contain;display:block}
#chatAssistant .chat-head strong{font-size:15px;font-weight:800}
#chatAssistant .chat-head span{font-size:11px;opacity:.92;line-height:1.2}
#chatAssistant .chat-close{width:32px;height:32px}
#chatAssistant .chat-body{padding:14px;gap:10px}
#chatAssistant .bubble{max-width:89%;font-size:14px;line-height:1.45}
#chatAssistant .chat-suggestions{padding:0 12px 10px;gap:7px}
#chatAssistant .chat-suggestion{font-size:12px;padding:7px 10px}
#chatAssistant .chat-form{padding:12px}
#chatAssistant .chat-form input{font-size:14px}
#chatAssistant .chat-form button{width:42px;height:42px}
.support-robot img{width:min(120px,42%);max-height:160px}
@media (max-width: 768px){
  #chatAssistant{right:12px;bottom:12px}
  #chatAssistant .chat-btn{width:60px;height:68px}
  #chatAssistant .chat-btn img{width:38px;height:50px}
  #chatAssistant .chat-window{right:0;bottom:80px;width:min(360px,calc(100vw - 20px));height:min(500px,calc(100vh - 110px))}
  #chatAssistant .chat-btn::after{font-size:10px;bottom:-9px}
}


/* ===== Ajustes institucionales 2026-08-04 ===== */
.brand img,.footer-logo{background:transparent!important;border:0!important;box-shadow:none!important;padding:0!important}
.chat-help-text{margin:0;padding:10px 14px 6px;background:rgba(0,0,0,.22);color:rgba(255,255,255,.78);font-size:.72rem;line-height:1.4}
#chatAssistant{right:22px;bottom:20px}
#chatAssistant .chat-btn{
  width:96px;
  height:118px;
  padding:0;
  border:0;
  border-radius:0;
  background:transparent;
  box-shadow:none;
  overflow:visible;
  animation:assistantFloat 3.2s ease-in-out infinite;
}
#chatAssistant .chat-btn::after{display:none}
#chatAssistant .chat-btn img{
  width:82px;
  height:112px;
  object-fit:contain;
  filter:drop-shadow(0 13px 16px rgba(0,0,0,.28));
}
#chatAssistant .chat-btn:hover{transform:none;animation-duration:1.8s}
#chatAssistant .chat-window{bottom:122px;width:400px;height:auto;max-height:calc(100vh - 150px)}
#chatAssistant .chat-body{min-height:150px;max-height:270px}
#chatAssistant .chat-suggestions{display:grid;grid-template-columns:1fr 1fr;padding:8px 12px 14px}
#chatAssistant .chat-suggestion{display:flex;align-items:center;justify-content:flex-start;gap:7px;min-height:42px;border-radius:14px;text-align:left}
@keyframes assistantFloat{
  0%,100%{transform:translateY(0) rotate(-1deg)}
  50%{transform:translateY(-12px) rotate(1deg)}
}
@media(max-width:768px){
  #chatAssistant{right:10px;bottom:10px}
  #chatAssistant .chat-btn{width:82px;height:100px}
  #chatAssistant .chat-btn img{width:70px;height:96px}
  #chatAssistant .chat-window{bottom:104px;width:min(380px,calc(100vw - 20px));height:auto;max-height:calc(100vh - 124px)}
  #chatAssistant .chat-suggestions{grid-template-columns:1fr}
}
@media(prefers-reduced-motion:reduce){#chatAssistant .chat-btn{animation:none!important}}